POLICIES

RETURN & REFUND POLICY

We want you to love your RAW III pieces. Here’s everything you need to know about returns, refunds, and how the process works.

1

REQUEST

Sign in to your account, open the relevant order, and select the option to request a return.
2

REVIEW

Choose the item you want to return, select the appropriate return reason, and provide any requested information.
3

APPROVE

If your return is accepted, you will receive instructions on how and where to send the item.
4

REFUND

Once an approved return has been received and reviewed, we will notify you of the outcome.
01 RETURNS You have 14 days after receiving your item to request a return.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You may also need your order information or proof of purchase.

02 HOW TO REQUEST A RETURN Sign in to your RAW III customer account, open the relevant order, and select the option to request a return.

To request a return, sign in to your RAW III customer account, open the relevant order, and select the option to request a return.

Choose the item you want to return, select the appropriate return reason, and provide any requested information.

Please do not send an item back before your return request has been approved. If your return is accepted, you will receive instructions on how and where to send the item.

03 DAMAGES AND ISSUES If your item is damaged, defective, misprinted, or incorrect, submit a return request through your customer account.

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you received the wrong item, submit a return request through your RAW III customer account and select the reason that best describes the issue.

You may be asked to provide photographs or additional information so that we can review the issue with the fulfillment provider responsible for your order.

04 EXCEPTIONS / NON-RETURNABLE ITEMS Certain customized or personalized products may not be eligible for return where permitted by applicable law.

Certain customized or personalized products may not be eligible for return where permitted by applicable law.

Any applicable return restrictions will be communicated where appropriate.

05 EXCHANGES We do not currently offer direct exchanges.

We do not currently offer direct exchanges.

If you would like a different size, color, or product, submit a return request for the original item. Once the return has been approved and processed, you can place a new order.

06 EUROPEAN UNION 14-DAY COOLING-OFF PERIOD Where applicable, eligible European Union online purchases have a 14-day withdrawal period, subject to legal exceptions.

Where applicable, consumers purchasing eligible products online within the European Union have the right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

07 REFUNDS Once an approved return has been received and reviewed, we will notify you of the outcome.

Once an approved return has been received and reviewed, we will notify you of the outcome.

If the refund is approved, it will be issued to your original payment method. Your bank, card issuer, or payment provider may require additional time to process the refund.

08 NEED ASSISTANCE? Return and refund requests should be submitted through your RAW III customer account.

Return and refund requests should be submitted through your RAW III customer account.

If you are unable to access your account or cannot submit a request through the return system, you can contact us at rawiii.support@gmail.com.